Java Technical Support Engineer

age AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at https://www.sonatype.com

What you'll do:

• Debug and troubleshoot incidents with Sonatype products and solutions

• Reproduce defects and file actionable issues for product engineering

• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)

• Represent Technical Support and customer interests in Engineering and Product Management discussions

• Assist product management in developing and prioritizing enhancement lists

• Summarize, communicate, and escalate customer experiences to management

• Contribute to and maintain our Knowledge Base

• Contribute to our diagnostic tools and utilities, and create new ones

• Respond to customer inquiries via support cases, email, chat, and phone

Who you are

• 3+ years experience supporting complex enterprise software solutions

• Ability to read and understand Java code

• Experience with Rest APIs

• Experience with testing and/or development of Java based web applications

• Experience with SQL databases (PostgreSQL is a plus).

• Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)

• Experience with scripting languages (Python, Bash, Groovy, etc.)

• Familiarity with Linux command line tools

• Experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)

• Exceptional communication skills - written and verbal

• Very good problem solver with experience interacting with internal/external clients on technical challenges

• Non-regular shift for Colombia: while this position is 40 hours per week, its primary shift is in UTC+5 and UTC+6 (Central Asia timezone). Night shift additional pay applies

Ideal to bring

• SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.)

• Debugging certificate-based mutual TLS and SSL authentication

• Experience analyzing network traces using tools such as wireshark or tcpdump

• Component management build tools (Ant, Maven, npm, NuGet etc.)

• Container technologies (Docker, Kubernetes, etc.)

• SQL and databases (H2 and Postgres in particular)

• Sonatype, jFrog, Snyk, Whitesource or similar products

• Software development (JAVA in particular) LDAP and SAML

• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP

What we're proud of

• 2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology

• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)

• 2023 Fast Company Best Places for Innovators

• 2023 Gartner's Magic Quadrant

• 2023 Software Report's Top 100 Software Companies

• 2023 BuiltIn Best Places to Work

• 2022 Frost & Sullivan Technology Innovation Leader Award

• 2022 PeerSpot Silver Peer Award in Software Composition Analysis

• 2022 Tech Ascension Best DevOps Security Solution Award

• 2022 NVCT Cyber Company of the Year

• Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.

• Paid Volunteer Time Off (VTO)

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

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