Credit Support Representative

anaging the credit and collections process, providing support to the credit team and ensuring smooth operations. This role involves handling customer inquiries, answering phones, setting up job accounts, processing lien releases, managing the department email mailbox, processing credit applications, processing customer payments, and generally delivering excellent customer service.

Key Responsibilities:

• Customer Support: Respond to customer inquiries regarding their accounts, credit terms, and payment status. Provide excellent customer service to resolve issues promptly.

• Credit Processing: Assist in the evaluation and processing of credit applications, including gathering necessary documentation and conducting preliminary assessments.

• Job Accounts: Support the credit team in setting up job accounts, processing lien releases.

• Account Maintenance: Update and maintain accurate customer account information in the financial system. Monitor accounts for overdue payments and discrepancies.

• Collections Assistance: Support the credit team in collection activities by preparing and sending out reminders, statements, and follow-up communications.

• Documentation: Ensure all credit and collections documentation is complete, accurate, and filed appropriately. Assist in preparing reports for management review.

• Compliance: Adhere to company policies and relevant regulations in all credit and collections activities.

• Lead the review and monitoring of emails and disperse to appropriate team members.

Qualifications:

• Education: High school diploma or equivalent; additional coursework in finance, accounting, or business administration is a plus.

• Experience: Minimum of 1 year of experience in a credit support or customer service role, preferably in the electrical distribution or a related industry.

• Background: Construction Lien experience preferred but not required.

• Skills: Strong communication and interpersonal skills, attention to detail, and proficiency in financial software and Microsoft Office Suite.

• Attributes: Customer-oriented, organized, and able to handle multiple tasks efficiently.

Physical Requirements and Work Environment:

• While performing the duties of this job, the employee is regularly required to sit, talk, and listen.

Location: This role is based in San Diego, CA/Oceanside, CA

Work hours: 8:00am - 5:00pm

Salary Range:

• This is a non-exempt position and pays between $20.87 - $27.83 per hour.This salary range reflects figures based on the primary location, within California. The actual range for the role may differ based on the location of the role.

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What We Offer You

As a full-time associate, you are eligible to participate in the following benefits:

• Healthcare plans

• Dental & vision

• Paid time off

• Paid parental leave

• 401(k) retirement savings with company match

• Professional and personal development programs

• Opportunity to become a shareholder

• Employer-paid short and long-term disability

• Employer-paid life insurance for spouse and dependents

• Robust wellness program

• Gym reimbursement

• Employee Referral Program

• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook, and Instagram to learn how we're "Powering Progress for Future Generations."

YouTube: https://www.youtube.com/c/OneSourceDistributors

LinkedIn: https://www.linkedin.com/company/309791/

Facebook: https://www.facebook.com/onesourcedist/

Instagram: https://www.instagram.com/onesourcedist/

Learn more about OneSource at https://www.1sourcedist.com/about

OneSource Distributors is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

OneSource Distributors is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

OneSource is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 760-966-4500 or email [email protected]

OneSource Distributors is a M/F/Disabled and Vet EEO/AA employer