Fleet Dispatch & Routing

llaborating with other departments to implement effective solutions. Handle special orders and provide routing support as needed.

• Foster a positive work environment by supporting programs that embody core values and enhance employee satisfaction.

• Ensure the routing software (Innovo), is efficiently assigning loads and delivery routes in a cost effective and customer service-oriented process.

• Ensure Dispatch and Loading team is successfully routing delivery of loads to internal or external customers within company defined timelines.

• Ensure accurate data is maintained in the dispatch routing software and comply with all company policies and procedures.

• Manage the routing dispatch software for duplicate, invalid, and cancelled orders.

• Oversee the coordination with Customer Experience and Sales on exceptions, rush orders and order changes.

• Communicate with management as needed to maximize efficiency and resolve customer issues.

• Monitor specific reports including open order, delivered versus planned to ensure that all deliveries are being completed in a timely manner.

• Ensures all phone calls and e-mails are handled in a timely, professional and courteous manner.

• Other duties as assigned.

• 3 years of experience in transportation or logistics

• Proficient in dispatch routing software

• Excellent communication and customer service skills

• Warehouse Environment, standing and walking for most of the day

• Regular lifting of up to 50lbs

• Ability to effectively lead a group of individuals to successfully achieve goals.

• Commercial driving and/or dispatching experience preferred.

• General knowledge of the electrical industry preferred.

• Proficient computer and technical skills with dispatch routing software.

• Capable of multi-tasking and professionally interacting with others in a fast-paced, work environment.

• Ability to use good judgment, initiative, and make good decisions with limited supervision.

• Must have strong interpersonal, oral, and written communication skills.

• Ability to manage a workforce to meet customer expectations.