Service Coordinator - Ocean, NJ

incoming calls and emails

• Route, schedule and communicate with technicians using scheduling software.

• Create detailed estimates for emergency service and repair work.

• Follow-up on all estimates sent to customers to closure.

• Source and secure parts for routine maintenance, repairs, and emergency services.

• Review customer accounts for past due balances prior to scheduling work.

• Coordinate return of unused or defective parts.

What you will bring:

• Strong customer service skills and inter-personal communication skills.

• Ability to effectively communicate information and present solutions to a customer.

• Ability to speak, read, and write proficiently in English.

• The ability to operate computers and relevant computer software.

• Ability to prioritize needs in a fast-paced environment.

• Physical Requirements and Work Environment

• The ability to sit for much of the assigned shift while using phones, and computers.

• This job is preformed primarily in office environments.

Salary Range: This is a non-exempt (hourly) position with a pay range of $21/hr - $25/hr. Rate paid will be dependent upon applicable experience.

Location: Ocean, NJ

Work Hours: Monday - Friday, Rotating On-Call hours

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans

• Dental & vision

• Paid time off

• Paid parental leave

• 401(k) retirement savings with company match

• Professional and personal development programs

• Opportunity to become a shareholder

• Employer-paid short- and long-term disability

• Employer-paid life insurance for spouse and dependents

• Robust wellness program

• Gym reimbursement

• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

Learn more at https://www.cooper-electric.com/

Cooper Electric Supply, LLC is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [email protected].

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.