Bilingual Customer Service Representative- Chat Billing

d to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more

• Representing a Fortune 100 company and being the written voice of Spectrum

• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you'll thrive inside our customer-centric environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent

• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

• Language: Ability to read, write, speak and understand English and Spanish

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers

• Technical Skills: MS Office and personal computer skills

• Skills: Communication, dependability, multi-tasking, typing, customer service

• Abilities: Problem-solving, critical thinking, attention to detail, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, web-based chat technology and information systems

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed

• Competitive Pay: Generous $20 per hour starting pay

• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company

• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

• Total Rewards: Our comprehensive benefits are among the best in the industry

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COP106 2025-56605 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.