Channel Sales Manager SCS

ed business case through a formal background, recommendation and rationale review process.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Develop and execute agent recruitment strategies and tactical plan for multiple Channel Partners

• Ensure that the Channel Partner is correctly activated, with all necessary training and communication material

• Provides sales support to Channel Partner agents during contract negotiations

• Organize support of the Channel Partner including assistance in qualifying opportunities and moving them through the sales process

• Facilitate all contract language negotiations with proper Legal resources within Division and Corporate

• Drive contracted Monthly Recurring Revenue by assisting all agents & sub agents in qualifying Spectrum Community Solutions bulk video and internet solutions to Multi Dwelling Unit Owners and Manager within Charter's national footprint

• Manage and advise Partners on effective solutions to current business opportunities on new products/services as applicable

• Responsible for insuring agent contracts are processed timely and accurately and compliant with approved business rules and delegation of authority

• Ensure accuracy of quotes and proposals with agents by engaging Sales Engineering team on complex deals to review network architecture and installation obligations for both Spectrum and MDU Owner

• Provides guidance and direction to Spectrum Marketing department in creating appropriate Channel Partner marketing collateral and materials

• Assists Sales Operations in identifying operational requirements ensuring channel partner sales efficiencies and operational support

• Complete Sales Packet ("Perfect Packet") on qualified signed business to include; cover letters, W9 forms, Address Listings, ROI approval confirmation, legal building descriptions, and notaries

• Manage the implementation of Channel Partner programs

• Coordinate product presentations, demonstrations, and proposals for the benefit of the Channel

• Attend external client meetings as a necessary step in promoting bulk program throughout designated footprint

• Attend industry trade shows to promote and present bulk services

• Review and approve/advance ROI's prior to proposals being submitted to prospective customers by agent(s)

• Manage "Salesforce" queues and dashboards for Channel Partner performance

• Manage working pipelines of new bulk business through Salesforce ensuring accuracy of 30-60-90 day funnels, and prepare rolling 90 day forecast each month with variance analysis from prior month's forecast as needed

• Develop and maintain a hiring funnel for new partners and agents as may be required

• Conduct, monthly reviews with Spectrum Community Solutions Director/VP and other market management with respect to sales forecasts, opportunities and service delivery issues associated with achieving the sales forecast

• Meet/exceed all recruitment, sales, revenue, and other objectives for the Channel Partners

• Create strategic business plans and monthly/quarterly revenue targets for Channel Partners in coordination with Spectrum Community Solutions Director

• Responsible to assist with support of Channel Partner account base that includes: assisting partners to close business, single point of contact to engage sales engineering resources/Spectrum operations team to close large complex deals

• Meet regularly with Channel Partner to ensure business relationship is running efficiently and to the results-driven satisfaction of both parties

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Ability to find creative solutions to resolve complex, difficult problems

• Ability to maintain confidentiality

• Ability to prioritize and organize effectively

• Ability to use personal computer and software applications (e.g., Salesforce)

• Advanced ability to utilize strategic negotiating skills

• Demonstrated ability to sell world-class business communications solutions to large clients

• Proven problem solving and critical thinking skills

• Proven written and oral communication skills with all levels of management and personnel

• Proven external presentation skills to high level clientele

• Demonstrated business acumen and knowledge of broadband and telecommunication business practices

• Ability to work independently and collaboratively

• Ability to manage multiple projects at one time

• Contract negotiation experience

• Valid driver's license, satisfactory driving record within Company-required standards, and auto insurance

Required Education

Bachelor's degree in sales, marketing or business-related field, or equivalent experience

Required Related Work Experience and Number of Years

MDU Sales experience - 5-8

Indirect Sales Channel Marketing - 3-5

Management experience - 3-5

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Extensive knowledge of Channel sales and multi-tier reseller business models is a plus

WORKING CONDITIONS

Office environment

Travel as required

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SCH201 2025-51876 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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