Community Solutions Technical Support Representative

mer experience by diagnosing issues and guiding customers through troubleshooting steps.

• Providing quality service in account activation, maintenance, billing, problem solving, and troubleshooting for Video, Internet and Voice services.

• Identifying potential sales opportunities to upgrade services and assisting field employees with account setups and work orders.

• Accurately documenting customer interactions and resolutions and escalating complex issues to higher-level support when necessary.

• Staying updated on the latest cable services and equipment, demonstrating flexibility by handling additional tasks and working with management to streamline processes.

Working Conditions

• Normal office conditions with various schedules, including holidays.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1+ years in cable operations or telecommunications call centers

Technical Skills

• Proficiency with PCs, Microsoft Office Suite, and intranet navigation

• Knowledge of billing systems and troubleshooting for Video, Internet, and Voice services

Skills & Abilities

• Strong verbal and written communication

• Complex problem-solving and follow-up skills

• Attention to detail and excellent customer service

• Positive phone demeanor

• Ability to train and guide other representatives

• Knowledge of Bulk/MDU offerings, technical requirements, and billing

Preferred Qualifications

• 1+ years of experience in customer service or technical support

COP150 2025-60036 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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