Customer Service Rep 1, Onsite - Portland, ME

rs while accurately addressing their billing needs and meeting our high customer service standards

• Establishing and growing professional, positive relationships with Spectrum customers

• Collaborating with management on customer issue escalations

• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent

• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

• Technical Skills: MS Office, computer skills, typing

• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed

• Competitive Pay: Generous $20 per hour starting pay

• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company

• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

• Total Rewards: Our comprehensive benefits are among the best in the industry

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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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