Field Operations Supervisor

Provides quality assurance support and direction to field staff regarding new or existing technologies.

• Performs field safety observations and quality control checks in accordance with company TQA requirements.

• Resolves and proactively prevents customer escalations

• Establishes positive employee relations through effective individual and team communication and provide ongoing support

• Regularly observes and mentors employees in regard to safety, quality, productivity and well-being

• Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.

• Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback

• Ensures staff has and maintains necessary company-issued tools and equipment

• Facilitates cross-functional communications and cooperation with internal departments and service partners

• Instills knowledge of all company products and services

• Maintains records and documents in accordance with company policies and procedures

• Adheres to industry specific local, state, and federal regulations, as applicable

• Knows, understands and follows company policy

• Performs other duties as requested by manager

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English

• Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner

• Advanced understanding of the TCP/IP stack and associated abstraction layers

• Advanced knowledge of network designs, network architectures, and network topologies

• Basic knowledge using software tools to support the current operations

• Knowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

• Ability to use personal computer and software applications including Microsoft Office

• Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

• Ability to use handheld communication devices and applications

• Work and travel in inclement weather

• Valid driver's license with satisfactory driving record within Company required standards

Required Education

• Associates degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

• Field Technician work experience preferred - 5+

• Supervisory experience in a technical environment preferred or equivalent work experience

• Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling

• Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Ability to successfully manage face-to-face customer interactions and resolutions

• Demonstrated leadership qualities

• Ability to handle multiple projects and tasks

• Ability to prioritize and organize effectively

• Ability to supervise and motivate others

• Moderate knowledge of residential and commercial facility construction design/layout

• Basic knowledge of company products and services

Preferred Education

Working Condidtions

• Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold

• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

• Work in commercial or factory type environments

• Work outdoors in all kinds of weather and at all times of the day or night

• Work performed near power lines and electricity

• Work and travel in inclement weather

• Some work may be performed in an office environment

• Work performed at various heights above ground on telephone/power poles

• Some out of town and overnight travel as the business needs dictate

• Occasionally required to work overtime as the business needs dictate

• Ability to work weekends or a second shift as the business needs dictate

Physical Requirements

• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers

• Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

• Ability to accurately take measurement and apply to position tasks

• Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

• Ability to perform job from high places (i.e. poles and roofs)

• Ability to differentiate between different sizes and colors of wires

• Ability to work with small components and wires to make cable connections

• Ability to make cable connections in tight spaces by bending, reaching, twisting

• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts

• Ability to work while standing 50 - 70% of the time

• Ability to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdrivers

TOP415 2024-43690 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

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