Human Resources Generalist

work 100% onsite at our call center office in Garfield Heights, OH**

PLEASE NOTE: In order to support the needs of our business, the standard work schedule for this position will be 9:00 am - 6:00 pm (M-F).

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure Company policies are administered fairly and consistently throughout the area of responsibility

• Effectively communicate and execute necessary changes to policies and procedures

• Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests

• Conduct employee related investigations as necessary

• Handle workers compensation, first report of injury database and safety regulations process

• Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process

• Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed

• Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination

• Ensure timely and accurate entries to the HRIS database

• Ensure timely and accurate payroll entry for designated client group

• Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information

• Maintain employee records in compliance with state and federal requirements

• On an as needed basis, participate on various HR committees established to resolve employment challenges

• Assist in the management and execution of bonus plans, merit processes, and routine/special request reports

• Assist in the annual budget planning process as needed

• May recruit and staff from internal and external sources

• All other duties as requested

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in Human Resources Business or a related field

• 2+ years of HR Generalist experience

• Or an equivalent combination of qualifying education & experience

• Prior experience working in a call center environment is a plus!

• Preference will be given to candidates with a strong background in handling employee relations issues and administering employee engagement programs

• Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred

• Experience with administering FMLA, ADA, corrective actions preferred

• Demonstrated presentation skills for a group in a classroom setting preferred

REQUIRED SKILLS/ABILITIES AND KNOWLEDGE

• Ability to communicate orally and in writing in a clear and straightforward manner

• Ability to communicate with all levels of management and company personnel

• Ability to deal with the public in a professional manner

• Ability to maintain confidentiality of information

• Ability to make decisions and solve problems while working under pressure

• Strong PC skills and MS Office skills

• Ability to prioritize and organize effectively

• Ability to show judgment and initiative and to accomplish job duties in a timely manner

• Knowledge of local, state and federal employment laws and procedures

• Knowledge of state and federal wage and hour laws

• Knowledge of staffing and employment practices

• Knowledge of employee relations procedures and applicable law

• Consultative and coaching skills

• Analytical skills

HGN360 2023-26836 2023

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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