Lead Billing Representative

Spectrum

3.5

(52)

Blue Ash, OH

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2025-57356

    Position summary

    nd customer satisfaction.

    Remain current and knowledgeable on every aspect of supported product.

    Comply with all company and call center policies and procedures.

    Accurately document customer account records based on actions taken.

    Fulfill work schedules as required.

    Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.

    Perform other duties as assigned.

    REQUIRED QUALIFICATIONS

    Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Strong communication skills
    Ability to handle multiple tasks
    Strong organization and time management skills
    Excellent interpersonal skills
    Proficiency with PCs, Microsoft Windows and general intranet navigation
    Advanced knowledge/experience of internet/phone operations and/or telecommunications call center
    Education
    High school diploma or equivalent

    Related Work Experience
    Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous level
    Experience in cable operations and/or telecommunications call center

    PREFERRED QUALIFICATIONS

    Skills/Abilities and Knowledge
    Previous customer service representative experience

    Education
    Not applicable

    Related Work Experience
    Not applicable

    WORKING CONDITIONS
    Normal office conditions

    EOE

    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

    CCS111 2025-57356 2025

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.