Manager, Sales Operations- On Site, Stamford

Spectrum

3.5

(52)

Stamford, CT

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2025-58149

    Position summary

    derstanding of and compliance with sales policies and procedures. Identify and develop ways to enhance sales support.

    • Collaborate with sales and service delivery teams to refine processes.

    • Serve as subject matter expert to assist development and implementation of new products, processes and systems. Identify issues and drive resolution.

    • Design and manage internal control procedures.

    • Review and assess team performance. Develop and implement action plans to improve performance.

    • Oversee the development of training material.

    • Manage a portfolio of special projects, including data gathering, analysis, planning, presenting to senior department management, implementation, and post-implementation impact assessment. Take into account the impact of decisions on other departments.

    • Assist with business plans and strategies.

    • Perform other duties as requested.

    REQUIRED QUALIFICATIONS

    Required Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to work independently
    Demonstrated judgment, initiative and sense of urgency to accomplish job duties
    Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment with multiple, sometimes shifting priorities
    Effective interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and senior leadership team
    Effective written and verbal communication skills
    Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
    Demonstrated ability to organize, direct and perform high-level supervisory duties in a manner conducive to full performance and high morale
    Effective team player with proven ability to collaborate cross-functionally across organizations, disciplines, and geographies to accomplish business goals while achieving project deliverables against budget and milestones
    Demonstrated understanding of community-building by establishing and maintaining productive, mutually-beneficial relationships
    Demonstrated ability to anticipate company and department needs; to think strategically, act tactically, and solve problems quickly and independently
    Demonstrated effective judgment in making decisions and solving problems
    Demonstrated ability to manage multiple initiatives simultaneously and independently, from ideation through development and release
    Demonstrated in-depth ability to analyzing data and qualitative information as a foundation to effectively evolve programs
    Ability to translate and synthesize data and complex information into compelling narrative
    Ability to make decisions and solve problems collaboratively while working under pressure
    Ability to think creatively and able to develop out-of-the box solutions
    Proficiency with personal computer and software applications, such as Microsoft Word, Excel, PowerPoint, Visio, Project
    Knowledge of communication services: cable television, internet, phone and other advanced services
    Advanced knowledge of sales tools, CRM platforms and billing systems, and other related software.
    Knowledge and understanding of interrelationships and dependencies of sales, sales operations, service delivery, field operations and customer service supporting both coax- and fiber-based services
    Knowledge and understanding of legal, regulatory, finance, and audit functions
    Knowledge and understanding of sales and marketing strategies

    Required Education
    Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience

    Required Related Work Experience and Number of Years
    Operations experience - 5 years
    Sales and CRM platform experience - 5 years
    Billing platform experience (Agent OS, CSG) - 3 years
    Sales operations tool experience (GIS) - 3 years
    SharePoint experience - 1 years
    Financial, accounting, and/or data analysis experience - 3 years
    Business analysis and requirements writing experience - 2+ years
    Sales or relationship-management experience - 3 years
    Project management experience - 3 years
    Leadership experience - 4 years
    Management experience - 2 years
    Telecommunications experience - 4 years

    Preferred Education
    Continuing education; some post-graduate classes

    Preferred Related Work Experience and Number of Years
    Operations experience - 7 years
    Sales or relationship-management experience - 5 years
    Project management experience - 5 years
    Leadership experience - 5 years
    Management experience - 3 years

    WORKING CONDITIONS
    Office environment
    Flexibility to work extended hours
    15-20% travel

    SOP500 2025-58149 2025

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.