Manager, Training Delivery

vide relevant coaching and development.

• Measure and evaluate the effectiveness of training in achieving desired outcomes.

• Partner with peer training managers on shared queue responsibilities.

• Keep abreast of current learning and performance strategies, delivery methods, and techniques.

• Determine implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives. Manage external resources, as needed, to maximize cost effectiveness and quality.

• Facilitate training from time to time.

• Perform other duties as required.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to communicate orally and in writing in a clear and straightforward manner

• Ability to communicate with all levels of executive, management and company personnel

• Ability to deal with the public in a professional manner

• Ability to maintain confidentiality of information

• Ability to make decisions and solve problems while working under pressure

• Ability to manage multiple projects to meet target dates for implementation

• Ability to operate personal computer, spreadsheet application, database, windows

• Ability to prioritize and organize effectively

• Ability to show judgment and initiative and to accomplish job duties

• Ability to work independently

• Ability to lead and manage others

• Advanced skills in evaluating the impact of training initiatives

• Advanced knowledge in teambuilding, relationship building, facilitation and presentation

• Knowledge of adult learning principles and facilitation techniques

• Ability to use computer and software applications (i.e., MS Office)

Required Education

Bachelor´s degree in Human Resource Development, Business Administration or related field, or equivalent experience, required.

Required Related Work Experience and Number of Years

Training experience - 5 Management experience - 3 Project Management experience - 2 Call Center experience also required.

WORKING CONDITIONS

Fast paced office environment Travel as required

#LI-TT2

HTR500 2025-52129 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.