Mgr, Customer Service

e met and customer experience is enhanced

• Cultivating critical skills in staff through on-the-job training to produce more effective employees

• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

• Serving as a customer escalation point as needed and escalating customer service representative and customer impacting issues appropriately

• Providing regular reporting of key performance initiatives to the site leader of the Call Center Operations

We're a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you'd enjoy this type of dynamic job, we want to hear from you!

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Education: Bachelor's degree in business or related field or equivalent experience

• Experience: 7-10 years of customer service/call center experience; 5+ years of supervisory/management experience

• Abilities: Leadership, coaching, multitasking, adaptable, dependable, good vision

• Skills: Effective communication in both English and Spanish, supervision, organization, time management

• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)

• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company

• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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CCS530 2025-57013 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.