Mgr, Software Development-Conversational AI/IVR Technical Manager

ill lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces.

WHAT OUR SOFTWARE DEVELOPMENT MANAGERS ENJOY MOST

• Lead and manage a team of 5+ full-time employees and 10+ contractors.

• Foster a collaborative and productive work environment.

• Provide mentorship and career development opportunities for team members.

• Manage relationships with external vendors to ensure the delivery of high-quality services.

• Oversee the selection and management of contractors to supplement internal resources.

• Manage vendor performance to meet project goals.

• Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc.

• Ensure integration with existing systems, particularly focusing on the Avaya tech stack including Avaya Experience Portal (AEP)

• Oversee the implementation and optimization of IVR solutions using AEP.

• Integrate AI solutions with Avaya Aura to enhance call management and routing.

• Utilize Avaya Breeze for building custom workflows and applications.

• Enhance customer engagement through advanced contact center technologies.

• Maintain high standards of software quality and performance.

• Plan, execute, and oversee projects to ensure they are completed on time and within budget.

• Manage resource allocation and project priorities.

• Conduct regular project reviews and adjust strategies as needed.

• Drive innovation in conversational AI and IVR technologies.

• Identify opportunities for improving system performance and user experience.

• Stay updated with the latest trends and advancements in AI and IVR technologies.

• Work closely with cross-functional teams including product management, UX/UI design, and customer support.

• Communicate complex technical concepts to non-technical stakeholders.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:

  • Software Engineering experience - 5+ years
  • Leadership experience - 2+ years

• Education:

  • BA/BS in Information Technology, Computer Science, related field or equivalent work experience

• Technical skills:

  • Knowledge of Java, JavaScript or Python and modern software approaches and architectures Agile experience

• Skills:

  • Knowledge of company products and services
  • Working knowledge of software development and delivery
  • Leadership skills and ability to build and develop teams
  • Attention to detail and quality with effective problem solving and communication skills
  • Demonstrated in-depth drive about automation, testing, and code quality
  • Proven experience in a technical leadership role, preferably in AI/IVR solutions.
  • Strong proficiency in Java and experience with conversational AI tools such as Kore.ai, Dialogflow, etc.
  • Extensive experience with the Avaya tech stack, including AEP, Avaya Aura, and Avaya Breeze.
  • Experience in managing teams of both employees and contractors.
  • Excellent vendor management skills.
  • Strong project management skills with experience in Agile methodologies.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent verbal and written communication skills.

• Abilities:

  • Ability to read, write, speak and understand English.
  • Ability to communicate in a clear, straight-forward, and professional manner
  • Ability to understand and grow technical knowledge in areas of software development and delivery
  • Ability to handle multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure

• Travel Ability:

  • Office Environment

• Schedule:

  • Full time

Preferred Qualifications

• Management or leadership experience - 2+ years

• Master's degree in Computer Science, Engineering, or a related field

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.

• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.

• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

• Total Rewards: See all the ways we invest in you-at work and in life

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ISW500 2025-50670 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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