ROC Specialist I

ers

• The knowledge of ultimately helping customers

• Being able to rely on team members for whatever arises

• A fast-paced environment

• An open communication flow between peer organizations

Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year

• Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues

• Skills: Strong communication, adaptable, quick learner

• Abilities: Troubleshooting, problem solving, works well on teams

• Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred Qualifications

• Two-year degree or certificate telecommunications or IT emphasis

• Previous experience working in a fast-paced, customer based environment

SPECTRUM CONNECTS YOU TO MORE

• DynamicGrowth: With opportunities to develop your career from ROC Specialist I to ROC Specialist III, your talent and abilities will grow tremendously

• Job Perks: Great benefits, thorough training and salary increases as you progress in your career

• Competitive Pay: Generous starting salary

• Total Rewards: See all the ways we invest in you --- at work and in life

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ENO170 2024-43805 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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