Security Operations Specialist I

Spectrum

3.5

(52)

Charlotte, NC

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2024-44367

    Position summary

    to coordinate the initiation of incidents in case management system

    • Document information and actions taken in case management system

    • Support security personnel by providing additional information through research of internal and external systems

    • Prepare and disseminate security products at the request of security leaders

    • Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems

    • Provide direct and indirect support to security personnel as needed throughout the duration of the event

    • Monitor access control systems and surveillance cameras and investigate alarms and incidents

    • Monitor external open source platforms for physical security threats to Charter assets and initiate incident management when appropriate

    • Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or not

    • Conduct special projects and assignments in support of the PSOC and Corporate Physical Security operations

    • Perform other duties as requested

    REQUIRED QUALIFICATIONS

    Required Skills/Abilities and Knowledge

    • Ability to read, write, speak and understand English

    • Self-starter and motived to address all issues and incidents

    • Ability to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment

    • Effective research and analytical skills

    • Effective information management skills

    • Ability to assess issues and solve problems

    • Ability to work independently and as part of a team

    • Effective documentation and written communication skills with the ability to prepare executive level situational reports

    • Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management

    • Effective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applications

    • Knowledgeable on computer hardware and software applications

    • Detail oriented, able to multi-task in stressful situations

    Required Education

    Associate's degree or equivalent experience

    Required Related Work Experience and Number of Years

    Equivalent military / law enforcement /security operation center work experience - 3+

    Preferred Skills/Abilities and Knowledge

    Proficient in monitoring open sources to identify events which may impact company operations

    Preferred Education

    Bachelor's degree or equivalent experience

    WORKING CONDITIONS

    Office environment
    Ability to work overnights, weekends, holidays as needed

    GSE330 2024-44367 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 63% say women are treated fairly and equally to men
  • 60% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.