Supervisor, Community Solutions Inbound Sales

SCS Inbound Sales.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy, sales and teamwork.

Oversee all daily sales and performance activities of their team. Lead and guide the team in the attainment of sales goals and performance metrics.

Monitor individual team and team performance to ensure sales, performance and quality standards are met or exceeded. Provide regular coaching and feedback to individual agents.

Motivate individual agents and the team to meet and exceed sales goals. Develop and maintain a positive sales culture.

Provide recommendations for and implement new sales strategies within the call center to maximize sales opportunities.

Perform all staffing-related activities including recruiting, hiring, goal-setting, monitoring, measuring and coaching performance, performance reviews and disciplinary action.

Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.

Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.

Perform multiple administrative duties: Review and approve time-off requests and kronos.

Perform other duties as requested.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to supervise and motivate others
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of applicable products and services
Experience with customer relations, communications and sales skills

Required Education
High School diploma or equivalent

Required Related Work Experience and Number of Years
Inside Sales experience - 2-3
Supervisory experience preferred preferably in an inside sales or call center capacity - 1-2

PREFERRED QUALIFICATIONS
Preferred Education
2+ years post high school education preferred

WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Hours may vary

CAM415 2025-56199 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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