Supervisor, National Field Support

esy and productivity are maintained and that budgeted quotas are met; regularly monitor performance metrics and provide feedback and coaching.

• Generate reports for management as required.

• Handle customer escalations per established policies, procedures and guidelines.

• Hire, evaluate, coach and counsel personnel in the performance of their duties.

• Interface with other departments through written and verbal communications to handle switch provisioning issues, network element provisioning issues and network issues; research customer complaints and provide feedback to requesting party.

• Perform other duties as required.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Proficient in communicating in English

• Ability to effectively communicate with customers and external vendors in a courteous and professional manner

• Ability to maintain confidentality of customer and business data at all times

• Ability to work with others to resolve problems and handle outside requests

• Ability to use personal computer and software applications (i.e. Word, Excel, Pro Com, etc.)

• Ability to communicate orally and in writing in a clear and straightforward manner

• Ability to show judgment and initiative and to accomplish job duties

• Ability to prioritize and organize effectively

• Advanced knowledge of NFS' tools and systems

Education

High school diploma

Related Work Experience Number of Years

Telephone service delivery experience 4

Switch operations or telephony operations 4

Service activation experience 2

Supervisory experience 1+

Telephone customer service experience preferred

WORKING CONDITIONS

Office environment

7 Day operation (Hours may vary)

Ability to work flexible hours and support night or weekend work as needed

EOE Race/Sex/Vet/Disability

Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Charter is committed to diversity, and values the ways in which we are different.

#LI-ME1

TDP405 2024-44508 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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