Supervisor, Outside Sales

lear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.

• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.

• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.

• Be familiar with reporting and analytics necessary to drive and support business decisions.

• Collaborate with other departments and support teams to achieve goals and objectives.

• Work allocated will consist of approximately 60% fieldwork and 40% office work.

• Coach to and follow Charter's Sales Process.

• Communicate territory assignments to Residential Connectivity Sales Specialists.

• Monitor the payroll process and ensure timely and accurate approval of all commission payments.

• Handle employee relation issues, including performance appraisals, coaching, and training.

• Completes administrative tasks related to all sales activities and ensures their team does the same.

• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.

• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.

• Prepares reports as needed.

• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.

• Excellent communication, interpersonal and organizational skills

• Possess strong technical and computer skills

• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

• Ability to work outside for extended periods in any season and/or during inclement weather

• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

• Must be able to work non-traditional work hours such as evenings and weekends

• Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance

• Ability to complete documentation accurately.

Required Education

• Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

• 2+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices

• Experience with consumer education of products and services

• Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment

• Outside field environment with exposure to inclement weather

• Travel as required

SDT465 2024-43078 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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