Supervisor, Residential Inbound Sales - (Bilingual Spanish)

ce metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture.

• Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.

• Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.

• Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.

• Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.

• Perform other duties as requested.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services

Bilingual: Spanish Required

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

Inside Sales experience, commercial experience preferred - 2-3
Supervisory experience preferred, preferably in an inside sales capacity - 1-2

PREFERRED QUALIFICATIONS

Preferred Education

2+ years post high school education preferred

WORKING CONDITIONS

Office environment
Exposure to moderate noise levels
Occasional travel as required

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SIB470 2024-41753 2024

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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