Telephone Ops Engineer II

t: Sunday - Wednesday; 12 noon - 11 p.m.

DUTIES AND RESPONSIBILITIES

• Follows established guidelines for telephone network daily health check procedures and call out protocols during outage situations.

• Assists with detailed RCA documentation as a post mortem for critical outages.

• Configures and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution.

• Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.

• Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

• Creates mops and plan changes in advance with limited assistance.

• Assumes key role in trouble shooting efforts during major outages and provides guidance to TOE I.

• Assumes key role in all Residential and Business telephony issues.

• Documents switch and telephone network architecture.

• Assists other TOE in documenting switch and telephone network architecture.

• Demonstrates IP knowledge, L2, L3, TCP, UDP, SIP, and telephony equivalents, ability to troubleshoot IP connectivity issues.

• Supports all core telephony equipment including hardware and software upgrades, maintenances and expansions.

• Guides TOE I in implementation.

• Participates in activities related to core telephony equipment changes and expansions.

• Assists in the development of on-going reporting.

• Performs other duties as requested by supervisor.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Engineering or related field or equivalent work experience

• Minimum three (3) years of Wireline, Wireless, or Broadband telephony switch installation or administration experience

• Minimum three (3) years of Database management and network configuration work experience

• Minimum three (3) years of Telephone Industry Experience

• CCNA/CCIE, or other industry certifications

REQURED JOB QUALIFCATIONS

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

• Intermediate ability to troubleshoot during outage situations

• Intermediate knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)

• Ability to effectively work with provider vendors.

• Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects.

• Ability to use personal computer and software applications

PREFERRED QUALIFICATIONS

• Knowledge of company products and services

• Firm grasp of common word processing, spreadsheet, Presentation, Design software and concepts.

• Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

• SIP Certification

WORKING CONDITIONS

• Shift: Sunday - Wednesday; 12 noon - 11 p.m.

• Office Environment

• Network Lab environment

• 24X7 Network Operations environment

• Field Operations environment

ETC300-NTO 2024-43404 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-11-19 11:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

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