Staff Software Engineer

llaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding.

Job Summary
We are looking for an experienced Amazon Connect Developer with a strong background in integrating Salesforce Service Cloud Voice. This role is suited for someone who understands both AWS-based contact center solutions and Salesforce CRM workflows, and can effectively connect these platforms to create seamless customer support experiences. The candidate will collaborate with cross-functional teams to design, implement, and enhance voice-enabled solutions that support our service operations.

Key Responsibilities

• Design and implement Amazon Connect contact flows, including integrations with Lex bots and routing logic for voice and chat channels.

• Lead the integration between Amazon Connect and Salesforce Service Cloud Voice, ensuring smooth data synchronization, call handling, and screen pop functionality.

• Develop and maintain AWS Lambda functions, APIs using API Gateway, and supporting infrastructure for event-driven workflows.

• Work closely with Salesforce developers and administrators to build CTI integrations, enhance user interfaces, and enable call transcription features.

• Maintain a secure and reliable voice architecture, including proper IAM roles, encryption, and access controls.

• Monitor system performance and usage through CloudWatch, Amazon Connect metrics, and Salesforce reporting tools.

• Support DevOps initiatives, including CI/CD pipelines, infrastructure as code, and environment management using tools like CloudFormation, Terraform, or SAM.

Required Qualifications

• 3+ years of hands-on experience with Amazon Connect, including advanced contact flow design and AWS integrations.

• Proven experience integrating Amazon Connect with Salesforce Service Cloud Voice, including Contact Lens configuration, Salesforce CTI integration and softphone customization, real-time transcription and agent assistance features, and strong proficiency with AWS services such as Lambda, API Gateway, DynamoDB, S3, EventBridge, CloudWatch, and IAM.

• Programming experience in JavaScript (Node.js) or Python.

• Familiarity with Salesforce Service Cloud, Lightning Experience, and the Open CTI framework.

• Demonstrated proficiency in utilizing AI tools to enhance productivity and streamline workflows, or possess the agility and "growth mindset" to rapidly master new AI technologies as they are integrated into Sunrun's operations.

Preferred Qualifications

• AWS certifications (e.g., Developer Associate or Solutions Architect Associate).

• Salesforce certifications (e.g., Platform Developer I or Service Cloud Consultant).

• Experience with Amazon Lex, Kinesis, or the Connect Streams API.

• Knowledge of voice analytics, customer journey mapping, or AI-driven voice solutions.

Soft Skills

• Strong communication and documentation abilities, particularly in collaborative environments.

• Ability to work independently and manage multiple priorities effectively.

• Detail-oriented with a strong analytical mindset and a focus on delivering excellent customer experiences.

Recruiter:
Kristina Sedjo ([email protected])

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

194,176.10 to 233,011.33

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun