Training Manager

& often. You'll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you'll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.

Overview

Responsible for developing and implementing an effective training strategy, including building out and leading a team responsible for operational training content and delivery for Customer Operations. This position will develop a vision for a standardized operational training program and must foster collaboration and buy-in from business leaders across Customer Operations. This position will bring a best-in-class approach to learning strategy, content development, instructional design and training delivery. This position leads a team that develops, coordinates and administers training programs for internal customers.

Responsibilities

• Collaborate with Customer Operations leaders to develop training strategy; understand business trends and requirements, analyze organizational development needs and develop/implement learning strategies and programs at individual and team levels

• Develop a best-in-class team of Customer Operations trainers and instructional designers who have strong collaboration with business leaders to develop and deliver best-in-class content

• Create and implement a learning strategy for training

• Define process and create capability for centralized tracking and robust reporting of training; create centralized repository of training content

• Using strong project management skills, create structure around timeline management and content development

• Gather information on new products and product enhancements, developing/updating materials and curriculum design

• Develop training materials based on problem analysis and process improvement

• Determine the best instructional methods for training initiatives by working closely with internal clients to maximize effectiveness and costs

• Prepare lesson plans and create relevant supplemental training material

• Track and analyze course evaluations and training program effectiveness, tracking and evaluating trends, and adjusting training materials based on feedback and training results

• Lead development and maintenance of training content, presentations, and accompanying materials.

Qualifications

• Bachelor's degree required. Master's in Organization Development, Learning, Leadership or other related field preferred

• Minimum of 5 years of experience in a similar role leading operational training in a large, complex organization with specific knowledge and/ or expertise in learning and development and organization effectiveness

• Experience building and implementing training programs

• Experience designing and developing instructor led content

• Proven experience in development of multiple learning modalities (e.g. mobile, online)

• Strong content development experience using rapid development tools (e.g. Articulate, Storyline, Captivate, Lectora, Adobe Creative Cloud Solutions)

• Experience in technical writing and/or product documentation

• Ability to manage all phases of a solution/ project lifecycle, from initial solution design and planning, to execution and measurement

• Thorough understanding of adult learning theory

• Strong leadership abilities, specifically in creating and shaping a customer focused environment

• Ability to take complex problems and create a simple curriculum to reduce training time.

Recruiter:
Danielle Levitan ([email protected])

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:
$91,076.90 to $121,435.86

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun