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coming support cases from customers, analyze their problems and provide timely solutions or workarounds that meet their needs. Collaborate with our global software development organization and customer care teams to address customer issues efficiently.
Problem Analysis and Reporting: Under minimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.
Technical Assistance: Offer technical assistance and guidance to team members encountering complex customer issues, applying your expertise to resolve difficult problems effectively.
Qualifications
Degree or equivalent experience in Computer Science, Mechanical Engineering, Mechanical Design
Sound knowledge of operating systems, databases and PLM software
Excellent interpersonal skills in English, both written and verbal, ability to convey technical information clearly and concisely
Analytical approach with the ability to diagnose and solve technical issues optimally
Collaboration & communication, as well as analytical thinking, are the traits we value
Ability to work effectively in a team with multiple nationalities and cultures as well as independently with minimal direction
Ability to prioritize business-critical (escalated) issues
Nice to have
Experience as a Teamcenter architect/consultant, support engineer or system administrator
Experience in managing and optimizing LDAP / Kerberos / SAML servers using Windows Domain Controllers and Active Directory
Knowledge of Linux and Windows OS server
Understanding of Docker and Kubernetes
Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, Network analysis / Wireshark
Proficiency in Oracle / MSSQL database administration
Additional European language skills
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Transform the everyday
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