Director Teamcenter Customer Support

Develop and implement Support team's strategic vision, goals, and objectives in alignment with the company's overall SaaS strategy.

• Allocate Global resources and manage project risks to ensure successful outcomes.

• Collaborate with other departments to align engineering efforts with business priorities and ensure cross-functional collaboration with focus on LAER business model.

• Work with stakeholders across the business to drive an optimal and frictionless customer experience. Partner with Cloud Services teams to seamlessly manage platform and product issues.

• Represent the global PLMS Teamcenter support team in meetings, conferences, and industry events to evangelize and promote efficient business practices across functional teams.

• Proactively hold regular meetings with Customer Success Managers, focusing on priority customers and systemic issues

• Management of cost center across expense approvals, merit, travel and employee recognition.

• Communicate effectively with internal and external stakeholders, presenting technical concepts and project updates in a clear and concise manner.

• Monitor project progress, identify bottlenecks, and implement corrective measures as needed.

• Act as a role model and evangelist for modern product support practices.

• Recruit, hire, train, and retain top engineering talent.

• Set performance expectations, conduct periodic performance evaluations, and provide constructive feedback to team members.

• Foster a culture of technical excellence, encouraging collaboration, and facilitating professional development.

• Collaborate with executive management, customers, and other partners to understand business requirements and translate them into support initiatives.

Your Success is grounded in:

• Bachelor's or master's degree in computer science or engineering or a related field.

• At least 10 years of experience in software support and success with strong understanding of all aspects of the software development lifecycle

• Teamcenter PDM software application experience is required.

• 3-5 years of proven experience in leading teams in a managerial capacity

• Strong oral and written communication skills

• Excellent leadership and management skills, with the ability to motivate and inspire teams.

• Experience working with teams from different cultures and backgrounds.

• Travel required for 5% of time for alignment with global partners.

• Experience with leading and facilitating problem solving workshops.

• Position can be based near any major United States City

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants shall not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

• Advanced technical degrees and relevant certifications

• Hands-on experience with CRM application. (SFDC preferred)

• Industrial automation / IoT / Cloud experience a plus.

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Siemens Software. Transform the Everyday

The salary range for this position is $171,900 to $309,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

#LI-PLM

#LI-HYBRID

#SWSaaS

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here .