Senior Application Support Engineer (Penang)

D integration

• Solve L2 tickets on the application

• Apply patches on test, UAT and Production Server

• Document root cause analysis of issues

• Reach out to PLMS for Product Issues and raise Incident Reports

• Communicate with users for the issues

• Work with L3 on the escalated issues

• Provide workarounds to issues

• Develop Knowledge Management database for solved issues

Requirements:

• Preferably have around 7-10 years of PLM solutions/Teamcenter/Enterprise Software Support experience with minimum 5 years supporting a manufacturing customer production instance.

• Preferably possess Siemens PLM Teamcenter solution skills to do Teamcenter installation in distributed environment, Teamcenter custom template installation using BMIDE, FMS configuration, distribution, dispatcher configuration, doing active workspace installation and configuration, NX and SolidEgde CAD integration.

• PLM/Teamcenter triaging with strong analytical, systematic problem solving and troubleshooting skills.

• Proven ability in performing root cause analysis with industry technics and sharing the solutions.

• Scripting knowledge in Perl or Batch scripts and DBA knowledge on Oracle/MS SQL would be useful.

• Catia, AutoCAD and ProE CAD Integration with Teamcenter will be an added advantage.

• Good to have: ITIL & AWS Cloud Certifications, mentoring of junior team members.

• Team player with a good learning attitude to learn new things.

• Excellent verbal and written communication skills preferably in Japanese and Mandarin

• Basic Linux and Windows Operating System knowledge

• Willing to work on call basis during any holidays.

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

Siemens Software. Transform the everyday.

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