Senior Customer Success Strategist, SaaS Products (Supplyframe)

ers. This high-impact, high-visibility role is a mix of customer strategy and execution. It will require the individual to operate both as a player and a coach all the while being at the forefront of our fast-growing SaaS customer experience organization.

Responsibilities include but are not limited to the following:

• Lead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe solutions

• Drive business impact and value outcomes for assigned high profile and strategic customer accounts, including steering committee participation and communication to key stakeholders about the needs, requirements, progress and health of customer initiatives

• Build and maintain relationships with customers at executive, management, and user levels

• Conduct value alignment workshops to understand key business drivers, define goal milestones and quantify outcome achievement

• Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success

• Create customer success plans, long-term transformation roadmaps and help develop financial goals that demonstrate value and ROI

• Lead contract renewals and negotiation discussions as needed

• Guide, coach and support other Customer Success Managers (CSM's) on the SaaS solutions team

• Gather customer requirements and facilitate product feedback sessions with internal teams

• Work with sales and pre-sales teams to plan for pipeline deals, new customer handoffs and expansion opportunities

• Liaise with Siemens counterparts and work cooperatively for joint accounts

• Collaborate with Supplyframe leadership to create strategy and expansion planning for the department and necessary key roles

Who/What We Are Looking For:

• A bachelor's degree and extensive years of experience in customer-facing roles (ideally a combined background of pre and post-sales) is required

• Industry experience in procurement, supply chain, or engineering

• Business consulting background in high tech, procurement, manufacturing, or supply chain is preferred

• Consultative people centric approach to customer conversations that challenge to drive revenue and growth

• Capable of influencing, collaborating, and consensus building across multiple teams

• Creativity in finding and presenting solutions to business and technology challenges with an energy and passion for digital transformation

• Analytical and process-oriented mindset

• Enthusiastic coaching and mentoring skills with the ability to inspire others

• Deep understanding of value drivers in recurring revenue business models

• Experience in value engineering and/or translating qualitative value statements into measurable, quantitative metrics is a strong plus

The salary range (including bonus) for this position is $130,000 to $220,000. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

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