Solutions Engineering Manager - Genesys

Capital Group

4.2

(86)

Multiple Locations

Why you should apply for a job to Capital Group:

Ranked as one of the Best Finance Companies for Women in 2023

4.2/5 in overall job satisfaction

4.5/5 in supportive management

84% say women are treated fairly and equally to men

91% would recommend this company to other women

87% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Parental leave, and a Parental transition schedule where parents can work part-time up to six months after bringing home a child.

Flexible schedule can be adjusted to fit personal needs, depending on line of business and role.

2-for-1 matching gifts for charitable contributions, with additional 3-for-1 matching gifts for select organizations.

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Position summary

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You have a bachelor's degree in computer science, engineering, or a related technical field.
You have at least 10 years of software engineering experience with expertise in contact center technology suite.
You have a minimum of 3 + years of experience in migrating customers from Genesys On-prem to Cloud, ensuring seamless transitions and minimal disruption to operations**.**
You have stakeholder management experience and can influence business decisions and strategy to lead to positive outcomes.
You have experience acting as a problem solver, player/coach and are a culture contributor.
You have proven experience developing technology roadmaps and cultivating innovative technology solutions.
You are a technical expert with strong business insight. You are a go to leader of software engineering best practices.
You have extensive technology vendor management experience. You've led technology direction, guidance and oversight of vendor solutions and integrations.

Southern California Base Salary Range: $173,211-$277,138

San Antonio Base Salary Range: $142,394-$227,830

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.