Vendor Operations Analyst Senior-IT

mance improvement plans. - Analyzes, prepares and presents vendor operations reports for managed services performance and metrics. Creates scorecards for management and governance groups. - Provides training and support to a broad mix of IT teams related to managed services and associated processes and tools. - Participates in and leads managed services lifecycle reviews and SLAs and statement of work (SOW) revisions. - Audits and manages documentation on vendor performance including risk issues and DR/BC plans. - Responsible for tracking the managed services budget and the requisition process for new and renewed contracts. - Creates and maintains continuous improvement and quality assurance plans. Highlights progress against plans to stakeholders.

• Ensures seamless and effective customer service

  • Develops relationships with IT teams to understand team needs and pain points.
  • Documents business requirements and creates requests for proposals (RFPs) and/or drafts service definitions, managed service targets and service level agreements which support the business requirements.
  • Evaluates vendor operational data gathered from multiple sources, reconciles differences, and ensures consistent approach, data interpretation, and results measurements are employed in evaluating vendor performance.
  • Communicates to all business, IT partners and stakeholders to ensure that critical strategic decisions are vetted and accurate prior to implementation.
  • Defines, communicates and follows managed services best practices, processes and procedures to maximize efficiency and effectiveness.
  • Acts as the "Subject Matter Expert" (SME) for managed services and provides knowledge and recommendations as needed to business partners, Service Operations, Technical and Application Service teams.
  • Supports RFP processes by working closely with IT stakeholders and the Business Management Office to provide operational support, reporting, SLA requirements and other activities as required.
  • Navigates through appropriate governance bodies, presents recommendation to management and/or relevant committees and drives approval of managed service plans.

• Provides support and leadership in advancing the skill set and improving team practices and processes.

  • Identifies opportunities to enhance team practices and processes and drives adoption. Understands and utilizes continuous improvement techniques.
  • Collaborates with team members and mentors less experienced Vendor Operations Analysts.
  • Attends industry forums/conferences and participates in internal communities of practice and/or leads best practice user groups internally.
  • Acts as a changes agent to promote organization change and use of Vendor Operations service.

• Performs additional responsibilities as assigned.

"I am the person Capital Group is looking for."

Basic Qualifications:

• You have a bachelor's degree

• You have minimum 5 years' experience in Financial Services

• Exhibits a strong understanding of data management and analytics tools, as well as systems designs, to support the analysis of SLAs and metrics, driving operational excellence

• You have over 5+ years of experience managing data third party IT service providers.

• Extensive industry knowledge regarding third-party technology service providers and stays aligned with emerging trends in technology labor skills

• Continuous improvement and customer-centric mindset

• Track record of driving operational excellence

• Strong operational/tactical planning capabilities

• Self-driven to manage workload and outcomes

Southern California Base Salary Range: $121,652-$194,643

San Antonio Base Salary Range: $100,008-$160,013

New York Base Salary Range: $128,957-$206,331

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

• Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.