Agent soutien fiscal / Tax Support Agent

e de logiciels d'impôts pour Professionnels et Consommateurs

• Faire preuve d'écoute afin de prévenir d'éventuels échanges tendus avec la clientèle.

• Appliquer les directives et procédures de l'entreprise pour résoudre les problèmes rencontrés habituellement par les clients.

• Enregistrer les commandes des clients désireux d'acheter nos produits.

• Participer au contrôle de qualité de nos logiciels.

• Rédiger des réponses type dans le cadre de foires aux questions (FAQ).

• Identifier des problèmes récurrents rencontrés par les clients, et en aviser son supérieur

À propos de vous

Vous êtes fait pour le rôle d'Agent de Soutien fiscal si votre expérience professionnelle inclut :

• Solides connaissances en fiscalité.

• Savoir travailler en équipe, et être polyvalent.

• Grandes capacités d'organisation, et de gestion des priorités.

• Faire preuve d'efficacité même sous pression.

• Excellentes capacités à communiquer tant à l'oral et qu'à l'écrit.

• Proposer des solutions innovantes pour résoudre les problèmes.

• Adaptabilité professionnelle.

• Expérience dans le domaine du service à la clientèle, savoir agir avec tact et diplomatie.

• Avoir le désir de connaître de nouveaux produits et services en fonction des besoins de la clientèle.

• Expérience pertinente dans le domaine du service à la clientèle.

• Baccalauréat, ou expérience équivalente.

Atouts:

• Diplôme universitaire en fiscalité, comptabilité, finance, gestion.

• Diplôme du cours d'impôt de H&R Block

• Intérêt pour la fiscalité.

• Connaissances en matière d'impôt sur le revenu des entreprises (T2/CO-17) et /ou des fiducies (T3/TP-646).

Quels sont les avantages pour vous ?

Vous rejoindrez notre culture inclusive de talent de classe mondiale, où nous nous engageons à votre croissance personnelle et professionnelle à travers :

• Culture: Une réputation mondialement reconnue et primée en matière d'égalité, de diversité et d'inclusion, de flexibilité, d'équilibre entre vie professionnelle et vie privée, et bien plus encore.

• Impact social: Huit groupes de ressources d'entreprise dirigés par les employés; deux journées de bénévolat rémunérées par an; initiatives environnementales, sociales et de gouvernance (ESG) pour un impact local et mondial.

• Un travail axé sur les objectifs: Nous avons un super pouvoir dont nous n'avons jamais parlé avec autant de fierté que nous le devrions : nous sommes l'une des seules entreprises de la planète à aider ses clients à rechercher la justice, la vérité et la transparence. Ensemble, avec les professionnels et les institutions que nous servons, nous contribuons à faire respecter l'État de droit, à faire tourner les rouages du commerce, à arrêter les mauvais joueurs, à rapporter les faits et à fournir de l'information fiable et impartiale à des utilisateurs du monde entier.

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Tax Support Agents, Contract - Fully Remote

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports our cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/ or French.

About the Role

In this opportunity as Tax Support Agent, you will:

• Provide taxation support to clients by telephone and email for our various tax software for Professionals and Consumers

• Apply active listening skills to diffuse a potentially tense customer interaction.

• Apply company policy and procedures to resolve routine customer issues.

• Log orders from customers who would like to purchase our products.

• Participate in software quality control testing.

• Write standard answers for frequently asked questions (FAQ).

• Determine recurrent issues coming from our different clients and inform the supervisor.

About You

You're a fit for the role of Tax Support Agent if your background includes:

• Good knowledge of income tax.

• Demonstrated ability to work collaboratively and cross-functionally.

• Strong time management skills and ability to manage multiple priorities.

• Ability to perform well under pressure.

• Good communication (verbal & written).

• Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems.

• Team player with a flexible attitude and approach.

• Customer service orientation and experience, with proven success in customer support and relationship management.

• Willingness to learn additional products and services as needed to meet client demand.

• Minimum of 1 year of relevant work experience in customer service.

• Bachelor's Degree or equivalent experience.

Assets

• University degree in taxation or related field (accounting, finance, administration).

• H & R Block tax course graduate.

• Good knowledge of the accounting cycle and/or experience in an accounting office.

• Interest for taxation.

• Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646).

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com .