Technical Lead (Video Conference)

rint. You will work on solutions at the intersection of people, places and technology.

About the Role
In this opportunity as Technical Lead, Employee Technology Services, you will:

• Work with diverse teams, including HR, IT, Global Real Estate and business units, to understand the organization's needs and conduct gap analyses of employee technology services; facilitate workshops, synthesise output and develop user journeys.

• Evaluate and recommend technology vendors and service providers across a variety of workplace and real estate technology areas.

• Design scalable technical and functional specifications, considering factors such as desired employee experience, hybrid and built environment strategy and organisational security policies.

• Work with strategy leaders to support the evolution of consistent global standards for the technology ecosystem in our offices, providing seamless, connected experiences for our colleagues.

• Use a range of design methods to drive innovation; maintain an awareness of industry trends and emerging technologies that support future of work design.

• Provide cost estimates and budget recommendations for ETS solutions, considering factors like hardware, software, licensing, and support costs.

• Ensure new and existing capabilities adhere to industry best practices and organizational security policies, including data protection, user authentication/authorization control and audit, and regulatory compliance requirements.

• Oversee the deployment and configuration of ETS solutions, working closely with project managers, IT teams, and vendors to ensure timely and successful implementations.

About You

You're a fit for the role of Technical Lead, Employee Technology Services if your background includes:

• A strong practical background in workplace and real estate technology ("PropTech") in a corporate environment.

• Knowledge of various workplace technologies such as collaboration tools, productivity software, cloud services, networking and communication solutions, workplace management tools, HR, and IT systems etc.

• Proficiency in designing and implementing technology solutions. Able to develop functional and technical specifications and understand factors impacting design, such as user experience, hybrid work environment and security policies.

• Able to keep up to date with the latest industry trends and emerging technologies; should understand future of work concepts and their impact on workplace design.

• Ability to assess and recommend technology vendors and service providers, based on their capabilities, cost, and alignment with the organization's needs.

• Track record of dealing with off-the-shelf and complex bespoke solutions and evaluating the trade-offs of alternative solutions.

• An ability to provide cost estimates and budget recommendations for ETS solutions, considering factors like hardware, software, licensing, and support costs.

• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, as well as the capacity to work effectively with cross-functional teams.

• Minimum ExperienceBachelor's degree or higher in information technology, computer science, architecture (or equivalent).

• 5+ years practical experience in workplace technology experience design and implementation.

• A thorough understanding of potential technologies, platforms, and employee-facing tools within the built environment: AV and video conferencing for meeting rooms, boardrooms and hybrid collaboration, including knowledge of Microsoft Teams hardware endpoints.

• Use of IoT for occupancy monitoring, environmental quality and wayfinding.

• Desk and meeting room reservation systems.

• Digital workplace experience and/or IWMS platforms.

• Intelligent buildings

• Digital lockers and mailroom management solutions.

• Knowledge of or an interest in: customer or employee experience frameworks and sentiment analysis; the role of technology in creating a high performing, human-centric workplace.

• A proven track record of conducting thorough research and analysis to identify HaaS and SaaS solutions that align with the organization's requirements, budget, and technology stack; ability to score functionality and review pricing, scalability, and integration capabilities.

• Proven experience integrating digital solutions with existing systems, such as building systems, identity and access management systems, and other enterprise applications.

• Knowledge of security principles, best practices, and regulatory requirements relevant to ETS solutions, such as data protection, user authentication/authorization, and privacy regulations.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-SMT2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com .