Agency Client Solutions Manager

TikTok

4.5

(6)

Sydney, Australia

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7524522991749892360

    Position summary

    ss-functional partners-including product, sales, marketing science, and strategy-to uncover data-driven insights, translate them into actionable strategies, and drive greater agency understanding and adoption of TikTok's advertising solutions. You will equip agencies to use the platform by consulting on how to leverage TikTok's proprietary data, measurement, and technology to deliver meaningful business outcomes for advertisers.

    You will do this by leading education, training, and consultative efforts across the media planning and buying cycle. You will drive platform innovation by collecting detailed feedback from external partners and sharing it with internal TikTok teams. As advertising agencies and the digital landscape evolve, success in this role will require agility, analytical rigor, and the ability to simplify complexity into strategic recommendations that drive value at scale.

    Responsibilities

    • Leveraging internal & external data to develop a growth strategy for key agency partners for use of TikTok's Advertising platform.
    • Develop relationships with social, activation, digital & performance teams, from in platform to leadership.
    • Educate agencies on TikTok's advertising solutions, ensuring deep understanding and effective implementation across their client portfolios.
    • Identify and overcome barriers to product adoption, customizing support based on agency needs and maturity.
    • Collaborate with cross-functional teams (Product, Sales, Marketing Science) to deliver integrated, agency-specific solutions.
    • Capture and relay structured feedback from agencies to internal teams to help guide product development, adoption and innovation.
    • Deliver regular performance reviews and strategic updates to agency partners to track success and surface new opportunities.
    • Stay ahead of industry and platform trends to proactively support agency growth and innovation on TikTok.

    Qualifications

    Minimum Qualifications

    • Experience building new customer relationships, with deep understanding of advertising agencies
    • Understanding of the Australian Agency Landscape and ideally, relationships in this space
    • Proven experience delivering results in a sales or partnership development role at a digital media or advertising technology company.
    • Able to effectively and confidently communicate with senior agency and client contacts.
    • Strong analytical abilities and confidence in the use of data.
    • Excellent written and verbal communication skills
    • Bachelor's degree or equivalent

    Preferred Qualification

    • Existing relationships with media advertising agency decision-makers

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.