Business Operations Lead, SMB Americas

and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients.

Responsibilities:

• Manage, develop and support a team of Business Ops Managers supporting the AMS business
• Work with regional leadership to identify priorities and progress to engage the Business Ops Managers with and provide clear perspective on strategies of influence towards business goals
• Create and maintain forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment.
• Facilitate clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle.
• Develop and lead initiatives to foster collaboration and engagement across a multi-city sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB Americas mission and vision.
• Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.
• Build and demonstrate a proficient understanding of the SMB Americas Sales business and larger SMB ecosystem to influence key priorities and workstreams.
• Own or represent Americas-specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints.
• Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization

Qualifications

Minimum Qualifications

• Minimum 5+ years of relevant project or program management, operations or a related field.
• Experience leading and developing a team of operations professionals
• Proficiency in data analysis and reporting to provide insights and recommendations to senior leadership
• Experience in designing and facilitating complex, multi-faceted projects spanning across different teams, across countries, preferably in a global or multinational environment
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
• Global travel required

Preferred Qualification

• Digital ad sales experience is a great asset
• Proven expertise in project management methodologies and tools.
• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity.