Business Partner, Quality & Insight, Monetization Product Operation

perational excellence through structured problem-solving, process optimization, and performance monitoring.

As a Business BP, you'll act as a trusted strategic partner, ensuring business objectives are translated into actionable insights and scalable solutions that enhance product experiences and accelerate growth across the global monetization ecosystem.

Responsibilities:

1. Engage deeply with the GBS team to understand business objectives and collaboration needs for MPO, innovate collaboration models, enhance MPO's support for the business, and assist the business in driving new revenue growth.
2. Comprehend business logic and requirements, decompose them into user-friendly data analysis frameworks and indicator systems, deliver data dashboards and analysis conclusions, and effectively monitor business performance.
3. Act as an effective bridge between TPS and GBS: proactively align standards for issue definition and handling, reasonably manage the business's expectations for issue resolution, convey feedback from the business and customers regarding issue definition to Product BP, assist in adjusting SOPs, and improve satisfaction with customer troubleshooting support.
4. Conduct quality inspections on tickets for the business, identify areas for improving ticket quality to optimize the quality of customer support ticket responses and drive the improvement of Customer Satisfaction (CSAT). Additionally, effectively follow up on escalated and appealed tickets to ensure customer experience.
5. Conduct in-depth analysis of customer-related causes in tickets; through training and tool development, jointly build self-inspection and diagnostic capabilities for basic issues among customers and sales teams with the business. Meanwhile, reduce issues caused by lack of product understanding and enhance product usage experience.
6. Establish a regular communication and alignment mechanism with GBS, and participate in the corresponding GBS monthly/quarterly meetings.

Qualifications

Minimum Qualifications:

1. Bachelor's degree or above, with at least 3 years of work experience in the Internet industry.
2. Experience in driving large-scale projects to optimize operational metrics (e.g., quality, Customer Satisfaction - CSAT).
3. Strong business comprehension ability; experience in quality inspection and other intelligence-related work; familiarity with the delivery chain and certain diagnostic capabilities; experience in product operations or industry operations is preferred.
4. Exceptional learning ability and judgment in understanding business lines; able to identify connections between business details and troubleshooting data.
5. High self-motivation, strong learning ability, and a certain ability to work under pressure.

Preferred Qualificaitons:

1. Demonstrated success managing cross-functional projects in fast-paced, global organizations