Category Management Project Intern (TikTok Shop - Operation Center) - 2026 Start (BS/MS)

ce, supporting high-impact initiatives that connect brands with consumers in meaningful ways. Join us as we shape the future of e-commerce here at TikTok Shop!

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:
Daily Shop Operations Management:

• Assist the day-to-day management of seller communications, including handling inbound and outbound messaging between the platform and sellers.
• Manage the dissemination of critical notifications to sellers, such as policy updates, platform feature enrollment, and upcoming campaign deadlines, ensuring all communications are clear, accurate, and timely.
• Serve as the point of contact for sellers, promptly addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics and policy compliance etc. Maintain a high level of professionalism in all communications.
  Problem Solving and Issue Resolution:
• Coordinate with cross-functional teams(e.g.,customer services, marketing, logistics,technical support) to investigate and resolve seller issues quickly and efficiently,minimizing disruption to the seller's business operations and ensuring a positive seller experience.
• Proactively identify recurring issues faced by sellers and propose long-term solutions or process improvements, collaborating with internal teams to implement those changes where necessary.
  Project and Campaign Implementation:
• Assist in managing the shop participation of platform-level marketing campaigns and projects with sellers and vendors, including seasonal sales events, promotional initiatives, creator cooperations and product showcases. Ensure all necessary steps are followed for successful campaign participation.
• Manage sampling processes by coordinating with sellers to deliver product samples to creators or other agency partners, ensuring timely and accurate execution. Support backend platform set ups.

Qualifications

Minimum Qualifications:

• Currently pursuing Bachelor's Degree or above in Business, Project Management, or related fields
• Excellent communication and problem-solving skills.
• Strong organization, multitasking, and prioritization skills.

Preferred Qualifications:

• Prior E-Commerce experience would be strongly preferred, but not required.
• Data driven and sensitive to data insight