CEU, Head of CST - CS Commerce

esponsible for driving executional excellence across assigned verticals, ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.

Key responsibilities include

• Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
• Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
• Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok's ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
• Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
• Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
• Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
• Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
• Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.

Qualifications

Minimum Qualifications

• Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships with senior marketing decision-makers at brands and agencies.
• Strong track record in performance advertising, with an understanding of scaling challenges and advertiser objectives across several media platforms and 5-7 years media sales expertise.
• Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
• Strategic & Analytical Thinking: Ability to analyse data and extract actionable insights to assess and optimise campaign performance
• Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables. Knowledge of tracking, attribution, and measurement tools (e.g., Pixel, API, MMPs, CLS, BLS, MMM, MTA).
• Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams. Substantial people management experience within ByteDance is mandatory. 2+ years previous leadership experience is a must.

Preferred Qualifications

• Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
• Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
• Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.