Client Solution Manager - Apps & Gaming, GBS, TikTok Korea

ng client's KPI. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

The CSM will play a key role in driving our clients' incremental growth by
supporting product solution, vertical solution, and client relationship, together with sales team, agency team and other xfn teams;
-proactively managing top clients and building vertical light house cases;
-deepdiving vertical trends, by understanding users, markets with data insights.

This position is responsible for helping our Apps clients leverage TikTok to achieve their business and marketing goals, in 1 or more industries like gaming, comics, O2O, finance, dating, edu etc.

• Manage complex advertising solutions and grow post-sale client relationships and revenue for 3 different vertical clients (Gaming, Media&entertainment, Emerging)
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Create best practices through campaigns and share the content internally and externally to elevate the bar of success of TT campaigns.
• Drive product innovation based upon client needs.
• Spearhead client education on products to advise on the best approach to drive business outcomes for clients and agencies
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
• Build and leverage strong cross-functional collaboration to support clients' needs

Qualifications

Minimum Qualifications

• Bachelor's degree or above
• 3+ years of experience of digital marketing in in-house marketing, digital agencies, platforms or media side
• Ability to analyze data and identify insights
• Ability to adapt to rapidly changing environments and work with self-motivation
• Fluent in both Korean and English

Preferred Qualifications

• Experience in performance marketing, preferably app marekting
• Experience in account management
• Sales oriented mindset to upsell revenue from existing clients
• Experience in managing self-serve digital advertising media as well as 3rd-party tracking tools like GA and MMP