Client Solution Manager (CSM) - Mid-Market - São Paulo

ey client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

About the Role and Responsibilities
We are looking for a customer service, detail-oriented Client Solutions Manager to join our Client Solutions Team in the Performance vertical. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. It supports our sales team in meeting its objectives and providing best-in-class customer service to clients, both internally and externally. The Client Solutions Manager role is responsible for partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. The Client Solutions team establishes and strengthens key client relationships, focusing on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

You will:
Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns and proactively taking the initiative to improve results;
Proficient in campaign management, setup, and optimization. Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings;
Share marketplace feedback and guide our advertising strategy;
Support and work with the sales team on pre-sale research and pitch;
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients in collaboration with the sales team;
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
Establish long-term relationships with key clients and make sure their business needs are taken good care of by a cross-functional team.

Product and go-to-market strategy
Responsible for improvement of product feature adoption and consistently driving the product improvement from market feedback;
Share marketplace feedback and guide our advertising strategy.

Qualifications

Qualifications
Minimum Qualifications

• At least 3-5 years of experience in account management/client services roles in digital marketing;
• Experience in managing key accounts in Performance;
• Experience managing performance advertisers with a deep understanding of their challenges;
• Ability to analyze data and identify insights to assess campaign performance;
• Proficient in English and Portuguese.

Preferred Qualifications

• Proactive attitude with excellent data analytical skills in Excel.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2