Client Solutions Lead - Global Business Solutions - London

rengthening key client relationships with a focus on driving revenue, client education and client satisfaction.

Success in this position requires strong management skills, a keen focus on client service, strong problem solving skills, the ability to thrive in a fast paced work environment and the ability to support in the development our custom solutions for advertisers.

Responsibilities:

• Manage and develop a team of account managers/execs to deliver results against set goals.
• Support the team to grow relationships with UK clients of all sizes.
• Increase adoption and engagement of TikTok's auction platform and auction-based tools, providing ongoing technical support and real time analysis.
• Educate the team on how to analyse campaign performance data to offer clients data-driven business insights.
• Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign and improve our advertising offerings.
• Coordinate with product, marketing science and R&D teams etc. internally to ensure a smooth and successful campaign execution.
• Share marketplace feedback and guide our advertising strategy.
• Support the team with regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
• Demonstrate deep analytical ability, and develop great expertise in TikTok's proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers.
• Guide media, planning, and implementation of campaigns to deliver against Key Performance Indicators.
• Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use.
• Develop and deliver key best practices for the vertical alongside case studies, product implementation knowledge and guides with the product team.
• Build scalable processes for our growing Account Management team.
• Take the initiative and operate with a high degree of autonomy.

Qualifications

Minimum Qualifications:

• Management experience of a team
• Demonstrated experience in account management/client services roles in digital marketing -
• Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
• Able to proactively troubleshoot and problem solve quickly through the proper escalation processes
• Ability to analyse data and identify insights to assess support campaign performance
• Experience in performance advertising in a role where you managed significant complexity and scaling challenges
• Knowledge and understanding of tracking, attribution and measurement (Pixel, MMP etc)

Preferred Qualifications:

• Biddable network experience a plus
• Proactive attitude with excellent project management, organisational and analytical skills
• Experience diagnosing and solving technical problems with product and engineering teams is a big plus
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
• Familiarity with ad verification partners (IAS, DV, MOAT),
• Experience and deep understanding of the vertical
• A passion for TikTok