Client Solutions Lead - Global Business Solutions - London

TikTok

4.5

(6)

London, United Kingdom

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7527992045127862536

    Position summary

    rengthening key client relationships with a focus on driving revenue, client education and client satisfaction.

    Success in this position requires strong management skills, a keen focus on client service, strong problem solving skills, the ability to thrive in a fast paced work environment and the ability to support in the development our custom solutions for advertisers.

    Responsibilities:

    • Manage and develop a team of account managers/execs to deliver results against set goals.
    • Support the team to grow relationships with UK clients of all sizes.
    • Increase adoption and engagement of TikTok's auction platform and auction-based tools, providing ongoing technical support and real time analysis.
    • Educate the team on how to analyse campaign performance data to offer clients data-driven business insights.
    • Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign and improve our advertising offerings.
    • Coordinate with product, marketing science and R&D teams etc. internally to ensure a smooth and successful campaign execution.
    • Share marketplace feedback and guide our advertising strategy.
    • Support the team with regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
    • Demonstrate deep analytical ability, and develop great expertise in TikTok's proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers.
    • Guide media, planning, and implementation of campaigns to deliver against Key Performance Indicators.
    • Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use.
    • Develop and deliver key best practices for the vertical alongside case studies, product implementation knowledge and guides with the product team.
    • Build scalable processes for our growing Account Management team.
    • Take the initiative and operate with a high degree of autonomy.

    Qualifications

    Minimum Qualifications:

    • Management experience of a team
    • Demonstrated experience in account management/client services roles in digital marketing -
    • Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
    • Able to proactively troubleshoot and problem solve quickly through the proper escalation processes
    • Ability to analyse data and identify insights to assess support campaign performance
    • Experience in performance advertising in a role where you managed significant complexity and scaling challenges
    • Knowledge and understanding of tracking, attribution and measurement (Pixel, MMP etc)

    Preferred Qualifications:

    • Biddable network experience a plus
    • Proactive attitude with excellent project management, organisational and analytical skills
    • Experience diagnosing and solving technical problems with product and engineering teams is a big plus
    • Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
    • Familiarity with ad verification partners (IAS, DV, MOAT),
    • Experience and deep understanding of the vertical
    • A passion for TikTok

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.