Client Solutions Manager - Consumer (Turkish Speaking) - Global Business Solutions - METAP

ng problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment.

About the role:
The Client Solutions Manager - Consumer is an expert in TikTok's performance & branding advertisement products for key clients in the Consumer Industries (Personal care, home care, beauty, cosmetics, etc.). Client Solutions Manager proposes full-funnel advertisement solutions to prospective clients in the pre-sales stage and is responsible for campaign operation and optimisation of auction advertisement products in the post-sales stage. The roles & responsibilities also include educating new or additional TikTok ad products and adopting new features to seek opportunities in upselling to existing clients.

Responsibilities:

• Manage and grow post-sale client relationships with Consumer verticals advertisers in South Asia.
• Support and work closely with the Business Partnership Managers on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy
• Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance and performance products
• Increase adoption and engagement of TikTok's auction platform and auction-based tools, providing ongoing technical support and real time analysis
• Analyze campaign performance data to offer clients data-driven business insights, develop compelling case studies based on successful campaigns, and use those insights to continuously improve our advertising offerings.
• Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams
• Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory
• Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration
• Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development
• Work closely with creative teams to provide Consumer clients with creative solutions support, including creative insights and creative strategies
• Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok
• Cooperate with the ad policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed
• Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.
• Cooperate with the Organic team to help clients enhance organic presence to complement paid activities

Qualifications

Minimum qualifications:

• Proven experience in digital campaign management in in-house marketing, digital agencies, platforms or media side with a deep understanding of marketing funnel with a passion for social media, content platforms and Consumer industries.
• Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
• Practical and sophisticated hands-on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
• High oral fluency in Turkish and English is essential to communicate directly with business partners and clients across the METAP regions.

Preferred qualifications:

• Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
• Sales oriented mindset with strong account management skills and experience.
• Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.
• Ability to travel domestically and internationally as needed.
• Self-starter, fast learner with a start-up spirit.