Client Solutions Manager (CPG), Indonesia
Jakarta, Indonesia
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
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Position summary
CPG advertisers
- Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings
- Conduct post campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers
- Analyze past campaign performance to discover common trends and patterns with market alignment to build best practic
- Coordinate and collaborate with various internal cross-functions (Product, Ad Ops, Solution Engineering, R&D, other Business teams, etc) to ensure smooth and successful campaign execution, investigate and troubleshoot any client issues during campaigns
- Build and grow client relationships via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Qualifications
Minimum Qualifications
- Minimum 5 years of experience in strategizing, planning, and executing full-funnel campaigns in-house/agency/media publishers focused on Branding and/or Performance (biddable) campaigns on leading social and search platforms
- Working experience with FMCG, Beauty, F&B or any CPG clients
- Understand brand advertisers, major brand campaign channels & products, and e-Commerce goals/priorities
Preferred Qualifications
- Experience with ad verification partners (IAS, DV, MOAT), branding/performance measurements and campaign optimization based on internal and 3rd/4th party data a plus
- A TikTok user, a creator with TikTok curiosity, is a plus
- Excellent listening skills and proactive about collaboration
- Adaptability and strong problem-solving skills using the proper escalation process
- Ability to analyze data and identify insight, organized and detailed oriented
Why you should apply for a job to TikTok:
4.5/5 in overall job satisfaction
4.5/5 in supportive management
100% say women are treated fairly and equally to men
100% would recommend this company to other women
100% say the CEO supports gender diversity
Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.