Client Solutions Manager - GBS Japan

TikTok

4.5

(6)

Japan

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #6838831531860691208

    Position summary

    serve.
    Join us.

    About
    The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

    Team Introduction
    The mission of Client Solutions team is to contribute to the success of our clients through proposing effective and wholesome solutions. By collaborating with different stakeholders, the team aims to grow the business revenue and to lead sustainable growth of the business by providing necessary feedback to our product team. Using the knowledge of our own advertising product and the general knowledge of reservation/performance ads, the team solves the clients' problems with expertise.

    Responsibilities
    Client Solutions Manager will support the advertisers and the advertisement agencies with their TikTok for Business advertisement strategies, provide consulting to ensure the effectiveness of their ads and increase client satisfaction. The specific responsibilities may include below (but not limited to):

    • Promote sales through solution proposals that lead to the success of clients' marketing challenges and promotions.
    • Familiarize clients with the functionality and delivery logic of advertising products, and advocate for their optimal utilization to maximize advertising performance.
    • Engage in activities such as regular meetings and workshops for customers to deepen their understanding of the product.
    • Accumulate and disseminate best practices for operational methods to improve the adoption rate of important features.
    • Collaborate with internal stakeholders to elevate the account management level and increase sales.
    • Provide constructive feedback to the product team regarding raw feedback on the functionality and logic of advertising products, to strengthen the product.

    Qualifications

    Minimum Qualifications

    • Fluency in business English due to cross functional meetings with other regions
    • Deep understanding of digital marketing and able to strategically approach advertisers and advertisement agencies
    • Proven experience in coaching, mentoring and training your peers and team members
    • Team-worker who can collaborate well with other functions and other regions
    • Proven experience managing large advertisements and campaign budget
    • Able to enjoy the rapidly changing environment

    Preferred Qualifications

    • Mentor and coach the team members to ensure they can perform their sales activities smoothly
    • Be responsible for the team members' long-term career success at TikTok

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.