Client Solutions Manager | SMB

r book of business to drive revenue by identifying opportunities and leveraging data and analytics to build a consultative solution for our customers. You will be focused on client education and will be a crucial member in meeting client business objectives. In addition to supporting advertisers, CSMs are tasked with providing thoughtful feedback and recommendations to key internal stakeholders. Success in this position requires a great focus on client service, ability to thrive in a rapidly changing work environment, and provide solutions for advertisers leveraging our unique ad product suite. The most successful candidates in this role will have media experience, a high degree of intellectual curiosity, and thrive in an environment where optimal solutions involve testing and learning. TikTok currently observes a hybrid working policy of 4 days in the office each week and 1 day working remotely. This position is full-time and based out of our Austin, TX office.

Responsibilities:

• Act as a consultant to develop and grow client relationships with advertisers of all sizes
• Create media plans that deliver against client KPIs
• Monitor, analyze campaign performance and make proactive recommendations to improve results
• Project manage complex media buys with multiple stakeholders, timelines, and assets
• Support and work with Sales on pre-sale research and pitches
• Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices.
• Manage measurement strategy and creative execution
• Collaborate with cross-functional teams to ensure successful campaign executions and troubleshoot client issues
• Collect marketplace feedback and insights to guide our advertising strategy and ad offerings

Qualifications

Minimum Qualification:

• Experience in an account management and/or client service role within digital marketing and/or advertising

Preferred Qualifications:

• Experience with auction-based ad networks
• Experience working directly with brand or performance advertisers, including agencies
• Experience managing complex client and campaign issues
• Experience analyzing campaign delivery, diagnosing and solving technical problems with product and engineering teams
• Experience with ad verification partners (IAS, DV, MOAT)
• Working knowledge of Excel
• Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
• Adaptability and strong problem-solving skills
• Impeccable attention to detail and highly organized
• Self-starter and motivated to learn
• Passion for TikTok marketing, and up for the challenge of building something from the ground up