Cloud Forensics Operations Specialist - Global Security Organization

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The Global Security Organization provides industry-leading cyber-security and business protection services to TikTok globally. Our organization employs four principles that guide our strategic and tactical operations. Firstly, we Champion Transparency & Trust by leading the charge in organizational transparency, prioritizing customer trust, and placing user needs first. Secondly, we aim to maintain Best in Class Global Security by proactively identifying and reducing risks while enabling innovative product development. We constantly work towards a sustainable world-class security capability. Thirdly, we strive to be a Business Catalyst & Enabler by embodying the DNA of technical innovation and ensuring our Global Security operations are fast and agile. Finally, we Drive Empowered & Risk-Informed Decision Making by providing our leaders with the necessary information to make agile decisions based on risk. In order to enhance collaboration and cross-functional partnerships, our organization follows a hybrid work schedule that requires employees to work in the office for 3 days a week, as directed by their manager. We regularly review our hybrid work model, and the specific requirements may change at any time.

This role will serve as the lead for the Forensics Operations team within the Security Tools Operations department. As the Forensics Environment Lead, you will design, implement, operate, and maintain a suite of forensics and legal tools hosted in a dedicated AWS environment. Your team will coordinate with key stakeholders in Legal and Global Forensics teams to understand the technical and legal requirements, deploy secure infrastructure, and monitor the operations to ensure uptime.

Tasks and Responsibilities:

• Work closely with litigation, privacy, forensics, engineering, other key cross functional teams to understand organizational priorities and to sequence and/or deconflict projects accordingly
• Take requirements from key stakeholders and create detailed architecture and deployment plans for deployment in highly customized and restricted AWS environment
• Design and implement standardized, secure infrastructure within an isolated forensic environment hosted in AWS
• Assess current workflows to optimize performance for storage and eDiscovery processing tools
• Implement robust QC, QoS, and logging procedures/reports for auditing, access-control, and discovery purposes
• Establish operational processes to monitor the health of servers, storage platforms, and applications
• Implement automation using AWS, Jenkins, and custom-built scripting tools
• Create user guides, administrator guides, standard operating procedures (SOPs), architecture diagrams, and FAQs to support end-users, operators, and administrators of all deployed tools and services.
• Provided technical support to end-users of each managed solution, assisting with problems related to access, performance, or security concerns.
• Manage and prioritize team activities leveraging agile and scrum methodologies
• Raise risks and concerns to leadership in a timely manner

Qualifications

Minimum Qualifications:

• Hands-on experience with management of windows systems, especially IIS and Active Directory
• Proficient with networking protocols and technologies including TCP/IP, SFTP, SSH, HTTPS, proxy servers, and NGINX
• Basic understanding of evidence collection, management, handling, and chain of custody within a legal department or company to support eDiscovery or forensics processes

Preferred Qualifications:

• Minimum of 5 years of experience building and maintaining solutions that utilize AWS native services including EC2, ELB/ALB, lambda, S3, VPC, FSX services
• Experience in industries with stringent data security requirements (Healthcare, Payment Cards, Banking), with preference to those working in legal or law enforcement fields.
• Familiarity with Electronically Stored Information ("ESI") including thorough knowledge, experience and understanding of the Electronic Discovery Reference Model ("EDRM") lifecycle and workflow
• Hands-on experience with eDiscovery and forensic processing technologies such as Exterro, Nuix Workstation, Nuix Discover, and Nuix Investigate
• Experience with generating written policies/documentation//SoPs/incident reports
• Working knowledge of DevOps processes and technologies including Terraform, Jenkins
• Working proficiency in Bash, PowerShell, Python, and/or Golang
• Experience working for a company with a global footprint

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

#LI-Hybrid

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $147200 - $269800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.