Commerce - Listing Governance & Experience Operational Program Manager

o build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

• Collaborate with governance and experience specialists to design commerce platform policies across various domains, including partner, listing, IPR, content, creator, and customer experience policies.
• Write clear, external-facing policy articles.
• Develop detailed execution playbooks based on overarching strategies for specific policy or experience domains, and take ownership of execution outcomes.
• Investigate, manage, and resolve platform policy violations or process-related incidents. Build and maintain SOPs to efficiently handle these issues.
• Assist in creating proactive monitoring and detection programs for policy violations, and enforce appropriate actions. Continuously optimize these programs through data analysis and case reviews.
• Handle cross-functional communications, and prepare case and data summaries related to this domain.

Qualifications

Minimum Qualifications:

• Bachelor's degree or experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
• Proficiency in English and Portuguese.
• Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
• Experience in explaining complex solutions in a simple way and able to influence others without authority.

Preferred Qualifications:

• Experience in explaining complex solutions in a simple way and able to influence others without authority.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2