Commerce - Moderation Strategy Operations Program Manager

TikTok

4.5

(6)

São Paulo, Brazil

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7487966897393961223

    Position summary

    ment action plans that elevate moderation quality and user experience.

    Responsibilities:

    • Develop and execute strategies to enhance moderation quality and policy effectiveness. Utilize quality management tools to identify and address inefficiencies in moderation policies.
    • Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
      -Collaborate with QA market leaders and local teams to refine moderation processes and policies.
    • Analyze complex data sets to identify trends, assess performance, and provide actionable insights. Validate and implement rejection labels and manage moderation penalties based on data analysis.
    • Deeply understand and manage Partner, Listing, Content, and/or Intellectual Property Rights moderation guidelines. Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
    • Initiate, lead, and guide small to medium-scale projects aimed at enhancing moderation efficiency and quality. Participate in large-scale projects to identify opportunities for improvement and provide business requirements (BRDs).
    • Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies. Develop training materials and support moderation teams.
    • Conduct risk assessments and develop action plans to mitigate identified risks. Ensure that moderation practices comply with local regulations and industry standards.

    Qualifications

    Minimum Qualifications:

    • Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
    • Proficiency in English and Portuguese is required for the role.
    • 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field. Proven experience in program or project management roles.
    • Strong analytical skills with the ability to interpret complex data sets and trends.
    • Excellent coordination and communication skills across multiple cross-functional teams.

    Preferred Qualifications:

    • Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.
    • Experience with quality management tools and risk assessment methodologies.
    • Familiarity with e-commerce compliance requirements and internet governance management.
    • Ability to work independently and lead projects effectively.
    • Advanced degree or certifications in project management or quality assurance is a plus.
    • Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
    • Strategic thinker with a proactive approach to problem-solving.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.