Commerce - Moderation Strategy Operations Program Manager

ment action plans that elevate moderation quality and user experience.

Responsibilities:

• Develop and execute strategies to enhance moderation quality and policy effectiveness. Utilize quality management tools to identify and address inefficiencies in moderation policies.
• Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
  -Collaborate with QA market leaders and local teams to refine moderation processes and policies.
• Analyze complex data sets to identify trends, assess performance, and provide actionable insights. Validate and implement rejection labels and manage moderation penalties based on data analysis.
• Deeply understand and manage Partner, Listing, Content, and/or Intellectual Property Rights moderation guidelines. Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
• Initiate, lead, and guide small to medium-scale projects aimed at enhancing moderation efficiency and quality. Participate in large-scale projects to identify opportunities for improvement and provide business requirements (BRDs).
• Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies. Develop training materials and support moderation teams.
• Conduct risk assessments and develop action plans to mitigate identified risks. Ensure that moderation practices comply with local regulations and industry standards.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
• Proficiency in English and Portuguese is required for the role.
• 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field. Proven experience in program or project management roles.
• Strong analytical skills with the ability to interpret complex data sets and trends.
• Excellent coordination and communication skills across multiple cross-functional teams.

Preferred Qualifications:

• Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.
• Experience with quality management tools and risk assessment methodologies.
• Familiarity with e-commerce compliance requirements and internet governance management.
• Ability to work independently and lead projects effectively.
• Advanced degree or certifications in project management or quality assurance is a plus.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Strategic thinker with a proactive approach to problem-solving.