Content quality specialist - Korea

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About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Content that Content Quality Specialist interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Our Quality Assurance Analysts audit and review our Moderation teams, handling appeals, audits, feedback and providing support on ad hoc policy questions. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users.

What will I be doing?

• You will perform daily sampling tasks for audit purposes.
• You will have to feedback problems & handle necessary escalation on moderation quality.
• You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps
• You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

What should I bring with me?

Minimum Qualifications

• Bachelor's degree or equivalent
• 1+ years of work experience in a digital operation/support/data analysis/product validation/quality assurance or similar roles
• Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment
• Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines.
• Highly proficient level fluency in Korean with business level fluency in English
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications

• 1~2 years of work experience in Trust & Safety
• Proficiency in using Excel (formulas, pivot tables, v-lookups, macros), SQL or other data analysis tools, with strong data analysis ability

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.