Core Safety Program Manager, Trust & Safety, APAC

Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
As a Program Manager in the Core Safety team, you will own and manage cross-functional programs aimed at solving complex and highly cross functional problems. This role will have the opportunity to work on both new features in Bytedance's portfolio of emerging products, and also drive programs within TikTok. You will need to engage and manage key stakeholders, align them to a common vision, assign clear roles and responsibilities, and drive programs towards program goals.

Responsibilities
What will I be doing?

• Collaborate with Product Managers, Policy Managers and Operations teams to develop and implement safety strategies that align with the overall product vision and roadmap, and build processes for optimised efficiency and productivity
• Drive the planning, execution, and successful completion of safety-related projects, ensuring they are delivered on time, within scope, and within budget.
• Support the development and maintenance of safety policies, procedures, and guidelines, ensuring they are up to date and effectively communicated to relevant stakeholders.
• Define project goals, objectives, and success criteria, and establish project milestones, timelines, and resource allocation
• Work closely with cross-functional teams, including business teams, Engineering, Legal, Data Science, and Policy, to gather requirements, drive project execution, and ensure effective communication and collaboration throughout the project lifecycle.
• Monitor and track project progress, proactively identify and address any issues or roadblocks, and provide regular status updates to stakeholders and leadership.
• Collaborate with the Product Manager to define and measure key performance indicators (KPIs) and metrics to evaluate the effectiveness of safety strategies and initiatives.
• Stay updated with emerging trends, technologies, and industry standards related to user safety and security, and leverage this knowledge to drive continuous improvement and innovation in safety practices.

Qualifications

Minimum Qualifications:

• At least 3 years of proven experience as a Programme Manager, preferably in the Trust and Safety domain or a related field.
• Experience collaborating with Product Managers and cross-functional teams in an Agile development environment
• Experience working with large-scale platforms, preferably in areas related to user-generated content, online communities, or social media

Preferred Qualifications:

• Good understanding of safety strategies, risk management, and compliance frameworks within the technology industry.
• Excellent project management skills, including the ability to plan, prioritize, and manage multiple projects simultaneously.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Proactive mindset with a passion for user safety and security, and a commitment to delivering high-quality results.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.