Customer Growth Manager (Programmatic Advertising Direction)

TikTok

4.5

(6)

Singapore

Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.
  • #7542469638828886290

    Position summary

    als, and establish stable, long-term strategic partnerships built on mutual trust.
    • Collaborate and Co-create with Top-Tier Product and Technical Teams: As a key bridge between client needs and platform capabilities, you will translate frontline market insights into high-quality product requirements, directly driving the technical iteration and strategic direction of our advertising platform, exerting influence far beyond the scope of a single role.

    Responsibilities:

    1. Partner Acquisition and Signing: Independently responsible for identifying, engaging, and signing top-tier DSP partners in target regions or industries, expanding the platform's high-quality demand-side ecosystem.
    2. Data-Driven Business Optimization: Conduct in-depth analysis of collaboration data to form and implement precise traffic operation and growth strategies, enhancing overall business revenue and ensuring sustained growth.
    3. Customer Success and Relationship Management: Establish regular review mechanisms, providing clients with customized in-depth data analysis and market insight reports to identify growth opportunities, enhance customer satisfaction and loyalty, and ensure long-term strategic partnerships.
    4. Market Insight and Product Enablement: Systematically collect and analyze competitor dynamics and partner feedback to provide decision-making support for the iterative optimization of product and algorithm teams.

    Qualifications

    Minimum Qualifications:

    • Bachelor's degree or higher.
    • 5+ years of experience in the programmatic advertising industry, with a composite background in customer expansion (BD/sales) and operations at leading advertising platforms (ADX/SSP/DSP operations).
    • Familiarity with the overseas advertising market, with relevant resources or work experience involving DSPs, 4A agencies, or large programmatic advertising platforms.
    • Excellent English language skills, capable of serving as a working language for business and technical communication.
    • Understanding of the different optimization metrics and applicable scenarios for brand and performance advertising.
    • Exceptional logical thinking and problem-solving skills, with the ability to identify root causes based on data insights and drive solutions.
    • Outstanding project management and cross-departmental collaboration skills, capable of efficiently coordinating internal resources to achieve business objectives.

    Preferred Qualifications:

    • Deep understanding of the programmatic advertising (RTB) ecosystem and technical principles, familiarity with the ad trading process, and the core demands of various participants.
    • Strong data analysis capabilities, proficiency in SQL for data querying and analysis, and advanced Excel skills (pivot tables, functions, etc.).
    • Strong business acumen and results-oriented mindset, taking ownership of both client success and platform growth.

    Why you should apply for a job to TikTok:

  • 4.5/5 in overall job satisfaction
  • 4.5/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Employee well-being is supported via hybrid work, short-term counseling through our EAP and a premium subscription to Headspace.
  • We embrace diversity across all dimensions and provide employees with 9 employee resource groups globally, including our WOMEN ERG.
  • Comprehensive parental leave policy as well as fertility treatment through healthcare providers with a $20,000 lifetime maximum.